On Prem, Zero Cloud
Turn contact-centre calls into structured data you own. It runs entirely on your premises, with zero internet.
Every call, as structured data
G6 Insight listens to every call and writes down what matters, in fields any tool can read.
The reason for the call
A primary reason and the details behind it, from a vocabulary you control.
What the agent did
Actions such as verifying identity, offering a payment plan or escalating.
How it went
Customer sentiment and whether the call was resolved, plus a short summary.
The evidence
Reasons, sub-reasons and agent actions point to the exact words in the call that support them.
Open formats
Export to CSV or JSON, or connect through the API to your own reporting.
Your rules
You set retention periods, legal holds, access and keys, and requests are written to an audit trail you can review.
See it working
Real screens from the product, shown with synthetic demo calls.
What needs your attention
See what drives calls, which reasons are growing and where expected steps are missing. Each finding and each reason opens the calls behind it.
Reasons and actions show their evidence
Open a call to see the analysis next to the transcript and the audio. A supervisor can check a label in seconds, and report a mistake from the call page. The report is kept with the call.
Coaching based on what happened
See how often each agent takes the key actions compared with their peers, so feedback rests on facts.
All on your premises. Zero internet.
Capture, transcription, analysis, storage and the screens your team uses all run in your own data centre. The language models run on your own GPUs, so there are no per-token fees.
× No cloud service. No internet needed at run time.
Plug it into your own AI
We can connect G6 Insight to your AI assistants through MCP, the standard way AI tools reach your data. The connection runs inside your network, so nothing goes to the internet. Your AI can ask G6 Insight questions and use the answers, within the access you give it.
- Works with an AI that runs on your own servers
- Same keys, permissions and audit trail as everything else
- Built for your setup, on request
How it works
Calls come in
Pick them up live from a mirror port on your network switch, or load the recordings you already have.
G6 analyses them
Speech is transcribed, and every call is labelled and summarised on your own servers.
You get data and screens
Browse insights, coach agents, search calls, ask questions in plain words with the optional Ask module, or pull the data into your own tools.
The 4 minute overview
Narration voice by ElevenLabs.
Ver en español
Voz de narración por ElevenLabs.
Start with a proof of concept
Give us a set of recordings. We run G6 Insight on your own servers and show you what your calls say, before you commit to anything.